Shipping policy

CaTeam delivers to locations in the United States, Canada, and EU countries. Standard Shipping is free USA, Canada, and EU countries. However, delivery to other countries can take place.

If the product ordered or purchased on our website is available in our warehouse in the US, Canada, and Europe delivery takes 3-7 working days. Shipping takes place via a courier service selected by our Fulfillment service.

We ship all orders the same day or next business day.

After an order has been made, you will receive an e-mail notifying you of the order status. If you are registered on cateam.info, this notification will be sent to your personal account.

Usually, the courier service delivers the parcel to your doorstep or mailbox.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our domestic warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 5-7 days for your order to arrive at the USA, Canada, and EU countries (depends on the remoteness of your address from our warehouse). Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CANCEL MY ORDER?

Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier. You have 30 minutes to cancel your order.

Still have questions? Please write to us by e-mail:  support@cateam.info

N.B: If you live outside the United States, Canada, or Europe, please message our customer support team before you place an order so that we can make arrangements for the delivery of the order to you.